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专业标准

的房地产经纪人® 道德规范 表示决定REALTORS® 使自己承诺为荣誉和服务. 自1913年以来, 《线上黄金城网站》的意义越来越大, 和价值, 以及对正直的承诺, 和职业精神.

点击这里 查看最新的全国房地产经纪人协会® Real Estate 资源: 2021 道德规范 and Standards of Practice. 当前周期的最后期限是2021年12月31日.

查看 .pdf的房地产经纪人® 道德规范, 点击这里.

To read more on the November 2020 changes to NAR’s 道德规范, 点击这里.

纽约完成在线核心标准合规表格的截止日期是2021年11月19日.
2021 NAR Core Standards Compliance Certification Form

全国房地产经纪人协会® 专业标准委员会为房地产经纪人制定了一份职业礼仪清单® 在与其他房地产经纪人打交道时使用® as well as clients and customers on issues of courtesy or etiquette titled, “通路专业.该榜单旨在促进和鼓励房地产经纪人的专业行为®, however, none of the items listed are enforceable as is the 道德规范.

道路专业

国家协会的道德规范和实践标准确立了目标, enforceable ethical standards governing the professional conduct of REALTORS®, it does not address issues of courtesy or etiquette. 基于许多来源的输入, 专业标准委员会的职业操守工作小组制定了以下职业礼仪清单,供房地产经纪人使用® 在自愿基础上. This list is not all-inclusive and may be supplemented by local custom and practice.

I. 尊重公众

  1. 永远遵循“黄金法则”.”
  2. Always respond promptly to inquiries and requests for information.
  3. Schedule appointments as far in advance as possible; call if you are delayed or must cancel an appointment.
  4. 总是提前安排物业展示.
  5. If a prospective buyer decides not to view an occupied home, promptly explain the situation to the listing broker or the owner.
  6. 及时与各方沟通.
  7. Enter listed property first to ensure that unexpected situations, 如宠物, 适当地处理.
  8. Leave your business card if not prohibited by local rules.
  9. Never criticize property in the presence of the owner.
  10. 在展示结束后通知卖家你要离开.
  11. When showing an occupied home, always ring the doorbell or knock before entering. 进入任何封闭的房间前先敲门.
  12. Present a professional appearance at all times; dress appropriately and have a clean car.
  13. 如果卖主在展销期间在家,在使用电话或洗手间之前要征得他们的同意.
  14. Advise the clients of other brokers to direct questions to their agent or representative.
  15. Communicate clearly; don’t use jargon not readily understood by the general public.
  16. 意识到并尊重文化差异.
  17. 对公众表现出礼貌和尊重.
  18. 注意并完成所有的截止日期.
  19. Promise only what you can deliver and keep your promises.

II. 尊重财产

  1. Be responsible for visitors to listed property; never allow buyers to enter property unaccompanied.
  2. 当卖家不在的时候,一定要关灯,关窗,在展示结束后锁好门.
  3. 告诉买家不要在上市物业内吸烟.
  4. Use sidewalks; if weather is bad, take off shoes and boots inside property.
  5. 当物业空置时, 检查加热和冷却控制设置正确,检查财产的外部损坏或蓄意破坏.

3. 尊重同事

  1. Call the listing broker to report the results of any showing.
  2. Notify the listing broker immediately 如果有任何thing appears wrong with the property.
  3. Notify the listing broker if there appears to be inaccurate information on the listing.
  4. 共享属性的重要信息, including the presence of pets; security systems; and whether sellers will be present during the showing.
  5. Show courtesy, trust, and respect to other real estate professionals.

商业纠纷仲裁

仲裁程序

介绍
By becoming and remaining a member of the National Association of REALTORS®,房地产经纪人® Principals are obligated to arbitrate business disputes (both contractual and specific non-contractual issues as defined by Standard of Practice 17-4 with REALTOR® 其他公司的委托人或房地产经纪人的客户®. 仲裁程序主要由每个本地成员董事会/房地产经纪人协会进行®, as defined in Article 17 of the 道德规范 and Part Ten, Sections 43 and 44 of 全国房地产经纪人协会® 道德规范及仲裁手册.

启动程序
一个房地产经纪人® 房地产经纪人的委托人或委托人® 可以通过书面请求向董事会/协会的执行干事发起仲裁吗® principal is a member or participant in a Board’s MLS where they do not hold REALTOR® 会员提供争议性质和争议金额的摘要. The determination as to whether an arbitrable matter exists shall be made by the local Board/Association’s Grievance Committee pursuant to those procedures outlined in Part 10, Section 47 of the 道德规范及仲裁手册. Appeals of arbitration requests dismissed by the Grievance Committee and alleged misclassification of an issue as being subject to either voluntary or mandatory arbitration shall be considered by the Board of Directors of the local board or by a panel of Directors.

Upon the Grievance Committee’s determination as to whether the matter is properly arbitrable the parties shall be notified (generally within five (5) days) and the matter is referred to the 专业标准 Committee for a hearing.

有时间限制的
All requests for arbitration must be filed within one hundred eighty (180) days after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, 哪个是后. 见第47节道德规范和仲裁手册.

费用存款
仲裁申请应随附由当地各房地产经纪人委员会/协会设立的保证金® 不超过500元(500元). When the arbitration request is filed with NYSAR the fee is $500 (five hundred dollars, which may be returned or retained to go toward the costs of the arbitration (local board option) and by a signed arbitration agreement which may be in the form of Specimen Form #A‐1 or From #A-2, Part Thirteen of NAR’s 道德规范及仲裁手册, 或法律规定或准许的其他形式. The deposit shall be returned if the matter is determined not arbitrable.

公正聆讯小组-遴选小组成员
The 专业标准 Chairman of each Board/Association procedure shall appoint at least three (3) eligible members of the 专业标准 Committee not successfully challenged the Arbitration Panel to hear the dispute. 执行干事或专业标准行政部门应担任事务委员会的秘书.

对小组成员的挑战
All parties have the right to challenge the qualifications in writing of any potential panel member showing sufficient cause why the arbitrator should not serve.

The party must state the grounds assigned for disqualification. A party shall be deemed to have waived any grounds of disqualification of which he then has knowledge unless he filed the request at least 10 days prior to the hearing. If a majority of the members of the Panel find any automatic ground of disqualification to be present or find any other facts which in their judgment may prevent the member from rendering an impartial decision, 或者似乎是这样, 该学生将被取消参赛资格.

请注意
本程序所要求的所有通知将以专人送达或以保付邮件方式发出, 回执要求或通过电子邮件(见第七部分), Section 32) if a board/association has adopted electronic notification.

回复
The Executive Officer (专业标准 Administrator) shall notify the respondent that he/she must file a written reply in response to the arbitration request within (generally 15) days of the date of the mailing to the respondent. 随回复一起, the respondent shall submit a deposit of $500 when the dispute is submitted to NYSAR. The deposit may be returned or may be retained by the board/association to be used toward the cost of the arbitration hearing (local board option) The Executive Officer (专业标准 Administrator) shall send a copy of the response not sooner than fifteen (15) days nor later than twenty-one (21) days after mailing notice to the respondent of the request for arbitration.

注意听力
执行干事(或专业标准管理员)应将日期通知各方, time, and place of the hearing established by the arbitrators (Form #A-9, 聆讯正式通知). 仲裁请求和响应, 如果有任何, shall be provided to the 听力 Panel members prior to the hearing. Such time period shall be (generally 7 days) as established by the Board of Directors. 所有当事人和仲裁小组成员应提供仲裁指南和仲裁工作表.

听力
争议各方应向仲裁员提交他们认为有必要支持其主张的陈述和证据. 证明可采用誓章或其他形式. 仲裁员应当收到书面陈述, 文书、其他文书应当听取口头证言. The 听力 Panel may receive and consider any evidence they deem material and proper. Parties to arbitration shall be entitled to have legal counsel present at any hearing. Each party is responsible for the expenses of his/her respective counsel.

进行听力
主席应主持聆讯, which shall not be bound by the strict rules of evidence applicable to judicial tribunals, but instead by the Outline of Procedure for Ethics or Arbitration 听力s and by the Chairman’s Procedural Guide for Conduct of an Ethics or Arbitration Proceeding found in Part Twelve of 全国房地产经纪人协会’® 道德规范及仲裁手册. The Outline of Procedure For Ethics or Arbitration 听力s (Part Thirteen, 应在聆讯前向有关各方提供NAR专业标准手册中的表格#A-10.

Right of Arbitration Panel to Release Members from Obligation to Arbitrate
If the arbitration panel determines that because of the amount involved, 或者争论的法律复杂性, 该争议不应通过仲裁解决, they shall advise the parties; the arbitration shall terminate and the parties shall be relieved of their obligation to arbitrate. In this event, any deposits made by the parties shall be returned to the parties. 进一步, 如果专家组确定存在可仲裁事项,但不受强制仲裁的约束, 任何一方不得被迫仲裁, 除非各方自愿参加并遵守仲裁决定,仲裁应终止.

证词及书面证据
争议各方可以为自己作证,也可以请证人作证, 和/或书面证据. 各方都可以讯问和质证证人, 也可以根据任何一方的要求或自己的动议, 该小组, 在其自由裁量权, 是否可以排除证人或证据. 当事人有责任传召证人出席听证会.

法律顾问
Parties, at their own expense, may have legal counsel present during the hearing. If a party intends to have legal counsel present at the hearing, the party must provide written notice (including name, (他们的法律顾问的地址及电话号码),告知审裁小组主席及另一方, not less than fifteen (15) days before the hearing date. 未提供此通知并不会使一方获得法律代表的权利失效. In the event the parties do not provide advance notice of their intention to have counsel, 专家组应采取一切措施, 包括继续调查, 如果有必要的话, to guarantee the rights of all parties to representation by counsel. 审裁小组可能有自己的法律顾问出席,就程序和法律问题向审裁小组提供意见. 委员会律师并非聆讯小组的成员,并不得在聆讯的进行中扮演积极角色.

记录/转录
The board/association must record all arbitration hearings. A tape/digital recorder or court reporter may be used. 审裁小组的磁带录音或法庭记录员的笔录,应视为诉讼程序的正式记录. Copies of any tape recording or any transcript prepared from any tape recording or court reporter of the hearing are to be used only for the purpose of a request for procedural review. Any party to a hearing has the right to obtain a copy of the Panel’s official tape recording (or court reporter transcript) subject to payment of the Panel’s duplication cost and any tape/digital recorder duplication will be conducted under the supervision of the Executive Officer (专业标准 Administrator). If more than one party requests copies of the transcript, the Panel’s costs will be apportioned between or among the parties.

If a party purchases a copy of the Panel’s official tape/digital recording, and subsequently has it transcribed at his own expense, 该方须向行政主任((专业标准事务行政主任)免费提供成绩单副本. After the Secretary has received a copy of the transcript, 秘书应通知另一方可以获得副本,但需支付专家组的复制费用.

课间休息/延续
审裁小组可在必要或方便的情况下,不时休会或要求继续聆讯.

结算
当事人可以随时协议解决仲裁争议. 在这样的事件, 以书面通知执行主任(专业标准管理人)或, 在这种情况下,听证会正在进行, 致小组主席, 由双方签字并注明日期, 仲裁程序终止.

部分, 或全部, 每一方的保证金, 可由审裁小组保留,以支付审裁小组直至争议解决为止所招致的费用.


仲裁员的裁决(表#A‐12, Part Thirteen of NAR’s Manual) shall be made as soon as feasible after the evidence is presented and a copy of the decision will be delivered within 21 days after the hearing is concluded to each of the parties. The Panel’s decision shall be in writing and signed by a majority of its members.

Dissemination of the award shall be limited to the parties involved, 在需要知道的基础上, 还有法律顾问和工作人员.

程序覆核请求
Any request for procedural review (which must be limited to issues of due process) must be filed within 20 days after the award has been served upon each of the parties. The request must be filed with the Executive Officer (专业标准 Administrator) and will be given consideration at the next meeting of the Board of Directors or by a Panel comprised of eligible Directors. If no request is filed, the award becomes final and binding, following the 20‐day period.

执行
如果成员未能遵守裁决, the recipient to whom the award has been rendered by the Arbitration Panel shall be advised by the 听力 Panel to seek judicial enforcement and request reimbursement of all legal costs incurred in seeking judicial enforcement. 根据董事会的自由裁量权,董事会可在法庭上支持司法执行的请求, 由董事会进一步决定, 如法院不裁定赔偿受奖人因寻求司法执行而产生的费用,可赔偿受奖人.

仲裁请求和仲裁协议
仲裁请求及协议(非成员)
程序审查请求(仲裁)

道德的投诉

是道德准则区分了房地产经纪人® from other licensees and we take enforcement of the Code very seriously. 道德投诉可能由房地产经纪人提出® 或者是公众. 道德投诉有助于对成员进行教育,并在发生违规行为时提供惩戒程序. Any person having reason to believe that a member is guilty of any unethical conduct subject to disciplinary action may file a complaint in writing with the Local Board/Association of REALTORS® 该成员持有会员资格.

如欲提出投诉,请按以下连结提供有关的表格:
在你提出道德投诉之前
道德投诉表格